Deliveries

Delivery to your home or office

Your parcel is delivered conventionally to the address of your choice (home or office). After ordering, you receive an order confirmation, which gives you the opportunity to track your parcels online. If you are not there to take delivery, an advice note will be left and your parcel will be available for pick-up at the designated pick-up point for 15 calender days.

 

Delivery to a pick-up point

Your parcel is delivered to a post office or a Post Point. You can choose from more than 1.250  bpost pick-up points when you order. The parcel will be available for pick-up at the designated pick-up point for 15 calender days.

After ordering, you receive an order confirmation, which gives you the opportunity to track your parcels online.You will be notified that your parcel is available for pick-up and you will receive a reminder a few days later if you haven’t yet picked it up.

 

Delivery to a parcel machine

Your parcel is delivered to an automated bpost parcel machine. These machines are open 24/7. All you have to do is register at www.bpack247.be

Registration is free of charge. The parcel will be available for pick-up at the designated parcel machine for 5 calender days. After ordering, you receive an order confirmation, which gives you the opportunity to track your parcels online. You will be notified that yourparcel is available for pick-up and you will receive a reminder a few days later if you haven’t picked it up.

 

Delivery charge

We offer “free of charge” delivery on orders over 150 euros.

For other orders, the following rates are applicable (BPost):

-    Belgium, the Netherlands, Luxembourg: 6 euros

-    France, Germany, the United Kingdom:   10 euros

-    other countries:                                          contact us

 

Returns

What conditions must be satisfied by a product I wish to return?

-    It must be in a new state.

-    It must be in its original packaging, including the Hockey Player price tag and brand label.

-    It must be unworn and unwashed.

-    It must be complete (i.e. which came with the original product).

-    It must be packaged in a sufficiently sturdy and neutral box (not showing a logo), so that we receive the product in an undamaged condition.

 

How long do I have to return an order?

You have 14 calendar days to return an order, calculated from the day following the delivery of the product.

Once you have requested a return by sending an email toinfo@hockeyplayer.be, your returned package must reach us within 7 days.

 

How much does it cost to return an order?

You can return an order via BPost or opt to use a different method to return your package,  all at your own expense.

 

Will I get my money back if I return an order?

If the product you are returning satisfies all the conditions (in new condition, in its original packaging, unworn and unwashed etc.), the purchase price of the returned product will be refunded within 30 days. Only the amount actually paid will be refunded. You will be sent a credit note by Hockey Player.

 

Can I exchange a product?

If you wish to exchange a product for a different product or a different size or colour, you must return the product which you originally ordered and place a new order for the product you would like instead.

If the returned product satisfies the conditions, we will refund your payment and send you a credit note.